Privacy and Cookie Policy

Welcome to Rising Minds Coaching.

Rising Minds Coaching is committed to protecting and respecting your privacy. This Privacy Policy explains how personal information is collected, used and stored when you use this website or contact Rising Minds Coaching.

1. Who we are

Rising Minds Coaching is operated by Hayley Buchan.

For any questions relating to this Privacy Policy or your personal data, please contact:

Email:hayley@risingmindscoaching.co.uk

2. Information we collect

Rising Minds Coaching may collect and process the following information:

Information you provide directly. This may include:

  • Name

  • Email address

  • Phone number

  • Information submitted through contact or enquiry forms

  • Information shared during consultations or enquiries

Marketing preferences

If you choose to opt in, your contact details may be used to send occasional updates, insights or marketing communications relating to Rising Minds Coaching services.

You can unsubscribe or withdraw consent at any time.

Technical information

When visiting the website, certain technical information may automatically be collected, including:

  • IP address

  • Browser type

  • Device information

  • Website usage data

  • Cookie and analytics data

3. How your information is used

Your information may be used to:

  • Respond to enquiries

  • Provide coaching or related services

  • Manage communications

  • Improve website performance and user experience

  • Maintain records

  • Send marketing communications where consent has been given

  • Comply with legal obligations

Rising Minds Coaching will only process personal data where there is a lawful basis to do so under UK data protection law.

4. Marketing communications

Where you have opted in, Rising Minds Coaching may send occasional emails relating to services, resources, updates or relevant information.

You can unsubscribe at any time by:

Rising Minds Coaching does not sell or share personal information with third parties for marketing purposes.

5. Cookies and analytics

This website uses cookies and similar technologies to improve functionality and understand how visitors use the site.

Analytics cookies may collect anonymised information such as:

  • Pages visited

  • Time spent on the website

  • Device/browser information

Non-essential cookies are only used where consent has been provided through the website cookie banner.

Please see the Cookie Policy below for more information.

6. Data and storage security

Reasonable steps are taken to protect personal information from unauthorised access, misuse or disclosure.

However, no internet transmission is ever completely secure and users provide information at their own risk.

Personal data is retained only for as long as reasonably necessary for business or legal purposes.

7. Third party services

The website may use trusted third-party providers to support functionality, including:

  • Website hosting providers

  • Email marketing platforms

  • Analytics services

  • Contact form providers

These providers may process personal data on behalf of Rising Minds Coaching where necessary to deliver services.

8. Your rights

Under UK GDPR, you may have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent

  • Request data portability

To exercise any of these rights, please contact: hayley@risingmindscoaching.co.uk

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO)

9. Children’s privacy

Rising Minds Coaching primarily communicates with parents, carers and schools.

Where coaching services involve young people, any collection or processing of information is handled appropriately and sensitively, in line with safeguarding and data protection responsibilities.

10. Changes to this policy

This Privacy Policy may be updated periodically to reflect changes in legal requirements or business practices.

The latest version will always be available on this website.

Cookie Policy

Last updated: May 2026

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly, improve user experience and provide analytical information.

How cookies are used

Rising Minds Coaching may use cookies to:

  • Ensure website functionality

  • Understand website traffic and usage

  • Improve website performance

  • Support analytics and future marketing activity

Types of cookies used

Essential Cookies: Required for the website to function correctly.

Analytics Cookies: Help understand how visitors interact with the website by collecting anonymous usage information.

Marketing Cookies: May be used in future if marketing or advertising tools are implemented. These cookies will only be activated where consent has been provided.

Managing cookies

You can manage or disable cookies through:

  • The website cookie consent banner

  • Your browser settings

Please note that disabling certain cookies may affect website functionality.

Website terms of use

Last updated: May 2026

These Terms of Use govern your use of Rising Minds Coaching’s website.

By using this website, you agree to these terms.

1. Website information

This website is operated by Hayley Buchan trading as Rising Minds Coaching.

2. Use of this website

You agree to use this website lawfully and respectfully.

You must not:

  • Use the website in any way that breaches applicable laws

  • Attempt to gain unauthorised access to the website or servers

  • Copy, reproduce or exploit website content without permission

  • Use the website to transmit harmful or malicious material

3. Intellectual Property

All website content, branding, graphics, text, resources and materials are the intellectual property of Rising Minds Coaching unless otherwise stated.

Content may not be copied, reproduced or distributed without prior written permission.

4. Educational and coaching information

Content provided on this website is for general informational purposes only and does not constitute medical, psychological or therapeutic advice.

Rising Minds Coaching provides coaching and educational support services and does not offer clinical mental health treatment or emergency services.

If urgent mental health support is required, users should seek appropriate professional or emergency assistance.

5. External links

This website may contain links to third-party websites. Rising Minds Coaching is not responsible for the content, security or privacy practices of external websites.

6. Limitation of liability

Reasonable efforts are made to ensure website information is accurate and up to date. However, no guarantees are provided regarding completeness or accuracy.

Rising Minds Coaching shall not be liable for any loss or damage arising from use of this website, except where liability cannot legally be excluded.

7. Privacy and cookies

Use of this website is also governed by the Privacy Policy and Cookie Policy above.

8. Changes to these terms

These Terms of Use may be updated periodically without notice. Continued use of the website constitutes acceptance of any updated terms.

9. Governing law

These Terms of Use are governed by the laws of England and Wales. Any disputes arising in connection with this website shall be subject to the jurisdiction of the English courts.